Privacy Policy

This privacy policy sets out how Australian fire Protection Pty Ltd treats the privacy of those who use our website and associated services and others with whom we interact.

By accessing our Service, or by providing Personal Data directly to us, you consent to our processing your Personal Data in the manner and for the purposes set out in this Privacy Policy.

Our contact information:

• Postal Address: PO Box 4420,  Robina Town Centre, Qld 4230
• Site Address: 7/55 – 57 Township Drive, West Burleigh QLD 4219, Australia
• Phone: 1300 80 3473  / 07 5658 1339
  Fax: 07 5667 7700
  Email: info@austfirepro.com.au

When you give us your Personal Data directly (whether face-to-face, by telephone, email, post, through social media or by communicating with us in any way), or when you sign up or register to become an Account Holder, or when you enter into a transaction with us you are voluntarily giving us the Personal Data that we collect.

Personal Data we collect automatically: When you use our Service or browse our Website, we may collect information about your usage and web browsing. We may collect the Personal Data as log files, or through cookies or other tracking technologies (see the “Cookies and tracking” below for more information), store it against the associated Account, and link it to the other Personal Data we hold about an Account.

Categories of Personal Data: The Personal Data we may collect includes your IP address, your operating system, your browser ID, time, date, your browsing activity, your interaction with the Service (including any Content, comments, and location).

We collect Personal Data about persons using the Service, such as when an Account Holder: Creates a Student Profile, logs into the website or uploads Content or posts a comment or tags Content on the Service that contains Personal Data of another person.

We’ll use this information for purposes, such as, to:
​Send you information about your account and to perform authorised financial transactions with you and to help us to manage our accounts and administrative services;

• Create your account for our LMS
• If you register a free account, then we will store your email address.
• We store information about you for as long as your account exists.
• We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable).
• We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.
• to respond to enquiries, feedback or complaints received from you;
• to verify your identity;
• for directly marketing to you (including by email, post, other means, or through functionality within the Service) with information about our Service;
• to protect our legal interests and fulfill our regulatory obligations (if and to the extent necessary);
• in other circumstances, provided we comply with applicable Data Protection Laws.

Members of our team have access to the information you provide us. For example, can access order information such as your orders, enrolled courses, course progress and username / email address.

Any additional information added in your WordPress User Profile can also be visible to the administrator(s).

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

For Group Courses, you order will be processed manually and an invoice for payment emailed to you. 

We will not sell Personal Data to anyone. We share your Personal Data with our third party service providers, who help us provide and support our Service. For example:

• Organisations who carry out credit, fraud and other security checks;
• Payment processors;
• Hosting services;
• Content delivery services;
• IT support providers; and

We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your Personal Data, and use your Personal Data only for the purposes that we give it to them.

We may share Personal Data with third parties for limited purposes to help us run our business such as our Training Partners and those Businesses that provide the Website and Service.

We will retain your Personal Data for as long as the Account associated with you is active, or as long as needed to provide you with our Service.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

The etrain.austfirepro.com.au website is General Data Protection Regulation (GDPR) compliant. If you require you personal data and course information removed email us at etrain@austfirepro.com.au

To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

In case of a Security incident or any other breach of security safeguards, such as the loss of, unauthorised access to or unauthorised disclosure of Personal Data under Austfirepro’s control, we will respond in accordance with applicable Data Protection Laws.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

From time to time we will review our Privacy Policy to keep pace with changes in our Service and any Data Protection Laws. This document is our most recently updated Privacy Policy. We encourage you to read it carefully.

• “Account Holders” means together Authorised Viewers and Account Holders
• “Data Protection Laws” means the data protection and privacy laws applicable to the processing on Personal Data that we are committed to comply with, including:
• the Privacy Act 1993 (New Zealand);
• the Privacy Act 1988 (Cth, Australia);
• the Personal Information Protection and Electronic Documents Act, SC 2000, c5 (federal, Canada);
• the Personal Information Protection Act (Alberta, Canada);
• the Personal Information Protection Act (British Columbia, Canada);
• all applicable United States federal and state privacy laws, including, but not limited to, the California Online Privacy Protection Act (CalOPPA), Early Learning Personal Information Protection Act (ELPIPA);
• the General Data Protection Regulation (EU); and
• any other applicable privacy legislation.
• “EU” for the purposes of this Privacy Policy, means the European Economic Area, United Kingdom and Switzerland.
• “Security Incident” means any unauthorised or unlawful breach of security that leads to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access to Personal Data.